website care plans

Speed.
Security.
Support.

That’s what you get with a Website Care Plan.

Website Care Plans are designed to ensure your site loads quickly, isn’t commandeered by nefarious hackers, and continues to work the way you (and your customers) need it to. Even better, all this happens without you needing to learn new skills or waste time on routine maintenance.

We’ll focus on your site, so you can focus on your business.

Speed.

On the internet, every second ~~counts~~ costs.

Research shows that every 1 second delay in page load decreases customer satisfaction by 16 percent, page views by 11 percent and conversion rates by 7 percent.

We optimize your conversions and minimize visotrs satisfaction with

Security.

Hackers: Pesky guests that show up uninvited and pop all your balloons.

But replace “pop” with “steal” and replace “balloons” with “your customer’s private data.” Website hacks take many forms: data theft, malware infecting, and redirecting visitors to… *cough* unsavory… websites are just a few versions. It’s all bad.

We implement strict measures to bounce those party crashers before the damage is done. Stuff like…

Support.

We’re not experts at what you do, so it’s okay if you’re not an expert at what we do.

There will likely come a time (maybe several times) when you need to ask a question or even get hands-on help with updating content or adding features. Care Plans are built with that in mind.

We offer various level of support based on your anticipated needs, including…

Affordable, Accessible Plans

View pricing table on desktop.

Hover over a feature to learn more.

SPEED
Fast, Managed Hosting*
Content Distribution Network (CDN)
Premium CDN with numerous data centers means your site is always being delivered from a location near your visitors.
Pro Image Optimization
Automatically compress, resize, and scale images to prevent slow loading. Automatically convert images to the next-gen WebP format for even better speeds.
Database Cleaning & Optimization
Regular cleaning of your website to keep it running fast and smooth.
Uptime Monitoring
24/7 monitoring to make sure your site is always available for your customers.
SECURITY
Plugin, Theme, and Core Updates
Fight back against malware and enjoy peace of mind knowing your site is running the latest, greatest, most secure software.
Premium SPAM Blocker
SPAM is annoying. So is constantly telling the internet, "I am not a robot." We use a premium service that blocks spam without disrupting your visitors.
Daily Security Scans +
Brute force lockout, malware scanning, and more security measures to keep your site secure.
Nightly Backups
Backups provide an extra layer of protection in the event of a catastrophic event happening to your website.
Premium Plugin Licenses
We pay over $1,000/year for access to plugin updates and support. You'll have access to our growing library of plugins you need as a Care Plan member.
Web Application Firewall
The ultimate way to stop cyber attackers BEFORE they reach your site.
SSL (Green Padlock)
Show visitors (and Google) you’re trustworthy and authentic.
Auto-Updating, Always Compliant Policies
Stay compliant and avoid lawsuits with attorney-drafted Privacy Policies that update whenever the laws do.
SUPPORT
Support Channels
Something not working quite right? Give us a holler.
Hands-On Content/Development Time
Something not working the way you want? Need to tweak something? The Pro plan includes an hour of monthly development time at no additional cost.
Additional Hands-on Time
Something not working quite right? Want an extra feature? The Pro plan includes an hour of deeply discount development time.
Scan for Broken Links
Broken links are bad for SEO and bad for visitors. We find those broken links and fix them (when possible) or alert you so you can find alternative.
Monthly Maintenance Report
Monthly reporting so you can rest assured everything is under control.
No Long-Term Contracts
Nothing to lose with no minimum contracts.
E-COMMERCE SITES

$41.25per month

+$6/month
Email
$85/hr
+$40

$119per month

Included
Email or Phone
1 Hour
$65/hr
Included

*The included hosting plan is perfect for 90% of our clients. Some complex or high traffic sites may require beefier hosting for an additional $15.

Care Plan FAQs

Why do I need a Care Plan?

A Website Care Plan saves you time administering one of your business’ most valuable asset. They are specifically designed to keep your website running smoothly and protected.

What happens if my website goes down, hacked, breaks etc?

Website Care Plans include loads of preventative care. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the Hands-On time?

Glad you asked! Content update, small design improvements, features tweaks are the most common requests. However anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Do you also help with my email?

No, we don’t provide email support. The reason behind this is that we want to focus on one thing and do that one thing really well – Your website. We strongly recommend you use Google Apps for Work or Microsoft Office 365 to host your email.

Can I switch plans?

Yes, you can. But we cannot switch plans more than twice per year.
If you’re not sure or if you want to see for yourself what we can do for you, you can start with a basic plan and upgrade at a later date.

Can't I just do this myself?

Of course you can, after we build the site you are handed the keys and you are in control. Before you decide, a couple of questions to consider: do you service your car yourself? Do you have time? Wouldn’t you rather be focusing on your business?

If I don’t subscribe, am I on my own?

Well, Yes and No. We will always be here to help out, though we can’t be on call. That wouldn’t be fair to the clients subscribed to our service. You will miss out on the little extras we provide to our subscribed clients, though these are always available to purchase if and when you need them.

Can I really cancel anytime?

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to hello@convertcraft.com, and we will immediately stop the next payment.